Working with businesses to help them flourish and evolve by creating remarkable customer experiences, through advertising, brand, design and web development.
Creating a positive customer experience
Our experience and capabilities mean that in all customer facing aspects of your business, we are able to achieve a positive effect and valuable results.
How your business or organisation is represented and how compelling customer interactions are cultivated.
Where you connect and present your offering, and how your customers and users are engaged.
What you provide to enhance the value and performance of what you offer to your customers and users.
How your product features are differentiated and more effectively linked to your product and complementary services.
Business problems matter
We partner with you to solve business problems, innovate and tap into customer needs in order to improve and grow your business.
By mapping customer journeys, goals and mindsets we aim to bring your customers into your organisation and balance their values with your business values to achieve outcomes that will truly propel your business.
Defining and breaking down strategy so it is executed effectively enables us to reduce the complexity, and by applying our design thinking process, we are able to determine the right outcomes quickly and seamlessly.
We’ll work with you to identify which options have the greatest impact for your business and will help you achieve desirable, feasible and measurable value.
Transformation is driven by creativity and innovation. We can help you adapt to changing customer, technology, channel and environmental factors, whether you’re a private or public sector organisation.
What can you expect from Samdog?
We not only get the job done, we get it done extremely well, through our collaborative, structured and focused approach to any project.
We are structured
Our approach of using design thinking supported by tools, research and customer engagement, helps drive and unlock business opportunities in a way that’s considered and thought provoking.
Big results through small teams
We are a small team but our user centric approach and external perspective places the customer centre stage, and enables our partnerships to be collaborative and transparent, whilst also allowing us to deliver on expectations and achieve great results.
Clients are our partners
We mean this, we simply can’t do our job if we aren’t working in partnership with you, our client. By working collaboratively, we determine which options you have and which of these will have the greatest impact and bring about measurable change.
Focusing on the right problems
Delivering business transformation means we need to focus on the right problems, and deliver the right outcomes. By navigating channels and aiding innovation through creative solutions, we can achieve the right solutions for your business.
Creativity, innovation and the customer experience
Our approach and capability means we always deliver value to our clients.
Bringing about change through people, products and communication in order to improve the relevance for customers, as well as the quality and consistency.
- Customer insights
- Design research
- Journey mapping
- Service blueprints
- Design sprints
- Customer experience and strategy
- Measurement and analysis
Product & Service Design
We generate concepts that clearly define and position products and services to meet our clients goals and solve their customer needs.
- User profiles
- Journey mapping
- Product blueprints
- User scenarios
- Product ideation
- Lean user experience
- Minimum viable prototypes
- Product roadmaps
- Proof of concept
We define your organisation’s products and services, as a promise to your customers. Doing this enables us to design and deliver to all relevant touchpoints and channels.
- Brand strategy
- Brand design
- Communication platforms
- Brand management
- Internal engagement
- Digital brand definition
- Digital marketing
- Production design
We create digital environments that ultimately drive growth for your organisation through useful, engaging and positive customer experiences.
- User experience design
- Interaction design
- Information architecture
- Visual design
- Content definition, strategies and development
- Social channels
- Responsive & Mobile Development
- CMS development
- Performance optimisation
- Platform support